Thirteen jobs that slip through every week, and what happens to them instead.
Medbli goes the other way. Nobody operates it. It does the job from start to finish and only hands over the parts that need a person.
At the front desk
The phones
Today
At 9am the queue is full and patients give up. Messages end up on sticky notes around the monitor.
With Medbli
Every call is answered, at any hour. Bookings and changes are handled, and anything clinical goes to your team.
Recalls
Today
A letter goes out saying you're due, and it ends up on the fridge or in the recycling.
With Medbli
The patient is contacted at the right time by text or phone, and followed up until they're booked or the clinic says stop.
No-shows
Today
The chair sits empty, and by the time anyone thinks to ring, the patient has drifted off for another year.
With Medbli
A same-day check-in and an easy rebook. If they can't be reached, the clinic is told.
The waitlist
Today
Someone cancels at 8am and the spot goes to waste.
With Medbli
The freed spot is offered to the waitlist straight away and filled.
Intake
Today
New patients fill in a form on a clipboard with a pen that doesn't work, and staff type it all in later.
With Medbli
Forms go out before the visit, get completed by text or over the phone, and are entered before the patient arrives.
Follows up until the patient is booked, has answered, or has been handed to a person.
Between the clinic and everyone else
Referrals out
Today
The referral gets faxed or emailed, and from then on nobody knows if it was booked.
With Medbli
It's tracked until the specialist books the patient. If it stalls it gets chased, and the GP is told.
Letters in
Today
Specialist letters and reports arrive by fax and email and wait their turn to be scanned.
With Medbli
Every letter is read and filed against the right patient, then put in front of the doctor who needs to see it.
Chasing other providers
Today
Staff ring the hospital or the lab again and again about a missing report.
With Medbli
It makes the calls and sends the emails until the report arrives.
Results follow-up
Today
“No news is good news,” which is fine right up until it isn't.
With Medbli
Every result is tracked until the doctor has seen it and the patient has been contacted as the doctor directs.
Care plans and Medicare paperwork
Today
Review dates get missed and the paperwork is rebuilt by hand each time.
With Medbli
Review dates are tracked and patients booked in, with the paperwork prepared for the doctor to check and sign. The doctor decides, and stays responsible for every claim.
It reads every message and letter, deals with what it can, and puts only the rest in front of your team.
Overnight, and the first week home
Forms
Today
Insurance, WorkCover, NDIS and referral forms pile up for after-hours.
With Medbli
The details are pre-filled from what's already on file, ready for the clinician to check and sign.
After-hours messages
Today
The inbox fills overnight and someone digs through it with their first coffee.
With Medbli
Every message is answered and sorted by morning and the admin is done. Anything about health goes to the clinical team, and every reply points to 000 or after-hours care for anything urgent.
After the visit, and after hospital
Today
“Call us if anything's wrong.” An older patient goes home from hospital with changed medicines, and nobody checks.
With Medbli
A check-in a few days later, with any reply about health going straight to a clinician. After hospital, a pharmacist's home medicines check gets set up and followed through.
A clinician decided every one of these. Medbli's job is making sure they happen.
The sharpest example, after hospital
Works through the night and over the long weekend.
You decide what should happen. Medbli makes sure it does.
What it will never do: diagnose, give medical advice, assess symptoms, recommend a medicine or answer a clinical question. Those go to a clinician, every time. And it's always upfront with patients that they're talking to Medbli's automated assistant.
The decision happens in the consult room. Everything after it is our job.
Somewhere in Brisbane tonight there's a recall letter on a fridge and a referral sitting in a fax tray. Founding clinics go first, and the first job we take off your team is whichever one they groan about loudest.
or call 0437 389 111