We're building a back office for clinics that doesn't sleep and doesn't forget. It rings the patient who's overdue for a check-up and chases the specialist letter that went missing a fortnight ago, and it keeps at the paperwork until the job is finished. Anything that needs a clinician goes straight to one.
Your staff never have to log into it. The work just turns up done.
For clinics, GPs, pharmacists and hospital teams. Being built in Brisbane. Clinicians make every clinical decision.
For the clinic it looks like Monday morning. The phones start at 8:01, there's a pile of messages from overnight and a stack of letters waiting to be scanned, and somewhere in the system are a few patients who should have come back for a check and haven't. Nobody will notice that for months.
For the patient it looks like a recall letter stuck to the fridge under a pizza-shop magnet, fading a little more each week. Or it's your mum, home from hospital with a shopping bag full of new medicines and a discharge letter nobody has read yet.
Each new system arrived promising to save time and left behind another login and another inbox for reception to keep an eye on. The reminder service sends its text, and then your staff ring the patients who didn't reply. The referral goes out electronically, and then somebody phones the specialist's rooms to check it actually landed.
Medbli goes the other way. Nobody operates it. It does the job from start to finish and only hands over the parts that need a person.
Medbli is always upfront with patients that they're talking to its automated assistant. It never gives medical advice. Anything about health goes to your clinical team.
Today
At 9am the queue is full and patients give up. Messages end up on sticky notes around the monitor.
With Medbli
Every call is answered, at any hour. Bookings and changes are handled, and anything clinical goes to your team.
Today
A letter goes out saying you're due, and it ends up on the fridge or in the recycling.
With Medbli
The patient is contacted at the right time by text or phone, and followed up until they're booked or the clinic says stop.
Today
The chair sits empty, and by the time anyone thinks to ring, the patient has drifted off for another year.
With Medbli
A same-day check-in and an easy rebook. If they can't be reached, the clinic is told.
Today
Someone cancels at 8am and the spot goes to waste.
With Medbli
The freed spot is offered to the waitlist straight away and filled.
Today
New patients fill in a form on a clipboard with a pen that doesn't work, and staff type it all in later.
With Medbli
Forms go out before the visit, get completed by text or over the phone, and are entered before the patient arrives.
Today
The referral gets faxed or emailed, and from then on nobody knows if it was booked.
With Medbli
It's tracked until the specialist books the patient. If it stalls it gets chased, and the GP is told.
A clinician decided every one of these. Medbli's job is making sure they happen.
See all thirteen jobs
When an older person comes home from hospital, the medicines often come home changed. A couple have stopped, one is new, a dose has gone up, and the family is handed a paper bag and a letter written for a GP.
What it will never do: diagnose, give medical advice, assess symptoms, recommend a medicine or answer a clinical question. Those go to a clinician, every time. And it's always upfront with patients that they're talking to Medbli's automated assistant.
GP, allied health, physio, dental, psychology, specialists
Reception gets to look up from the phone. The recalls, no-shows, letters and forms get done in the background, and the person standing at the desk gets your team's full attention.
Your referrals come back and your results get followed through the way you direct, and the paperwork is sitting there ready to sign instead of waiting to be started.
More of the home medicines reviews you're trained for, without losing an afternoon to chasing a referral and a fax number.
The discharge plan you worked out on the ward keeps going after the patient has left the building.
Medbli doesn't work with patients directly yet, and we can't give medical advice. If someone you care about has just come home from hospital with changed medicines, ask their GP or pharmacist whether a Home Medicines Review is right for them.
We're starting in Brisbane with a small group of founding clinics, pharmacists, GPs and hospital pharmacy teams. Nothing is switched on for a single patient until it's been built and tested properly with them.
If you run a clinic, tell us the one job your team never quite gets to, the one that gets a groan at the Monday meeting. That's the first one we take off them.
Picture the first night home from hospital. There's a paper bag of boxes on the kitchen table, a discharge letter folded into quarters, and a drawer of old tablets that were supposed to stop. A daughter is on speakerphone to her brother in Perth, reading out drug names neither of them can pronounce.
None of that needs new science. The fix is known and already funded, and it's a pharmacist at that table some time in the next week. What's missing is somebody making sure it happens.
The same gap turns up in clinics every day in smaller ways, and for about twenty years the answer has been to give tired people another tool to operate. That's a bit like fixing a leaking roof by handing someone a nicer bucket.
We've gone the other way. Machines don't get bored of following up, and they don't mind making the fifth phone call. People bring what no machine has, like noticing that a patient sounds frightened and carrying the responsibility for a decision. So the machine does the follow-through and the clinicians do the caring.
A lot of the hardest problems in health aren't waiting on a breakthrough. A surprising number are waiting on somebody to send a referral and then check it actually came back. That work isn't glamorous and it doesn't belong to anyone, which is exactly why I think it's worth doing.
Somewhere in Brisbane tonight there's a recall letter on a fridge and a referral sitting in a fax tray. Founding clinics go first, and the first job we take off your team is whichever one they groan about loudest.
or call 0437 389 111
Tell us who you are and where follow-up breaks down for you. We'll reply within two business days.
Or call James directly
0437 389 111